Find a flower bouquet that you like, click on the image, and the product page will load.
On the product page, you can select an area of delivery (West / East Malaysia)
Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add ons (e.g. chocolates & teddy bear) that you can include with your purchase.
Once in the cart, you may write your personalized card message, select a preferred delivery date and time slot.
Proceed to checkout by clicking on the "Go To Delivery Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
Next, confirm your shipping information and proceed with payment method - we offer a variety of payment methods via Stripe (credit cards), Grab (e-Wallet) andeGHL (FPX and credit cards) to suit your needs.
We accept credit / debit / charge cards and e-wallets via a variety of payment methods such as Stripe, Grab andeGHL to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.
Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.
For changes on delivery address or message card, you can email us at email@example.com, call us at 03-3099 2323 (Mon-Sun, 9:00 AM - 6:00 PM), or message us through live chat (Facebook messenger) on our website.
Changes to order details should be done at least 24 hours or one (1) day before your intended delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.
You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which Flower Chimp does not have influence upon.
It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid.
Yes, for orders placed before 5:00 PM we guarantee same day delivery if it's in the Klang Valley area. For recipients outside of Klang Valley, the cut-off time is 2:30pm. Please note that for deliveries on Sundays, orders need to be placed latest by 2:30 PM on Saturday.
We provide FREE delivery for all orders within all the regions we cover. Same day delivery is absolutely possible if you place your order before 2:30 PM on the same day. Kindly note that orders after our 2:30 PM order cut-off your order will be delivered the next day.
Our flowers are delivered by drivers and riders that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings, and companies our rider will not be allowed in but to call for the recipient to collect the flowers themselves.
While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Note: We are unable to provide specific time slots for orders, sorry!
No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis. Kindly contact our customer support hotline 03-3099 2323 (Mon-Sun, 9:00 AM-6:00 PM) to clarify before placing your order.
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Tulips, Orchids and others in stock, waiting to be wrapped and delivered as a bouquet.
Browse our flowers by occasions or even by collections to make sure you pick the right bouquet for your loved one.
Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp HQ looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! This is because of some of our flowers are delivered with the guard petals still attached to protect them during transit. They may appear slightly brown or lighter in colour, this is completely normal! If you gently remove the outer 2-3 petals and water the flowers, you’ll find the new and soft petals inside.
In the event if you have any doubts or questions, please feel free to contact our Customer Support.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by calling 03-3099 2323 and our friendly Customer Happiness Executives will help solve it.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days.
We are always happy to answer the questions you might have about our service. You may call us at 03-30992323 (Mon-Sun, 9:00 AM-6:00 PM), or send us an email anytime firstname.lastname@example.org - we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.